We firmly believe in and stand with our products. But like any other software, we understand that sometimes they might not work perfectly (without issues) for everyone all of the time. If you find an issue with our products and if that makes it unusable, then you need to contact us and give the necessary information (screenshot, TeamViewer/remote access, website log-in or FTP, etc.) about it to solve. We take a minimum of 2 working days to reply to support requests. After that, if we are unable to resolve the issue we are more than happy to provide a complete refund within 14 days of your original purchase. We will not be responsible for any issues that generate due to third-party software.
You can only demand a refund if
- Your purchased product has defeated and non-functional.
- Our support team didn’t response you within 48 hours after you submitting your problems.
- Our support team fails to solve your problem.
- The product is not the same or failed to function as described.
We have the right to refuse your refund demand if
- You bought any product by mistake.
- You don’t allow us to solve your issue on your system or website, via remote access.
- You demand a refund after 14 days of your purchased date.
- No refund will be offered for discounted products.
- For canceling your membership account no refund will be acceptable.
If the above criteria are met, then you are eligible for a refund. Please use the contact form to reach out, please note it might take 2 working days to response a support request.